Right of withdrawal

Withdrawal

In the event of a conclusion of contract within the context of e-commerce, the customer reserves the right of withdrawal provided he/she is also the consumer. Right of withdrawal must be exercised within 7 working days only; should the conclusion of contract between AGRIS GmbH and the customer be made exclusively in Germany, the time limit for withdrawal will be 14 days. For contracts governing the delivery of goods, the period shall begin on the day the goods were received by the customer, and for contracts governing the rendering of services, the period commences the day the contract is executed. The buyer is not required to provide a reason for exercising his/her right of withdrawal as outlined in these provisions, however, cancellation must be declared in the form of writing (via e-mail, fax, or registered letter) and, at the same time, the customer must return the goods at his/her own expense. The customer will be held liable for the deterioration of goods that were originally delivered in brand-new condition, whether by fault of his/her own or not. For this reason, the customer shall refrain from all actions during this time period that may diminish the value of the goods and prevent their resale for the same price by AGRIS GmbH.  AGRIS GmbH reserves the right to assert additional statutory claims (e.g. appropriate user fees, compensation for damages).  Excluded from the right of withdrawal are all goods and services that have been rendered as per customer specification, as well as all contracts that are barred from a right of withdrawal due to statutory regulations (particularly consumer protection laws).

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